We care about your satisfaction and take pride in quality of our products, but some times, items might be received damaged or defective due to shipping or other means. Hence, items purchased at GSNaija may be returned either to the store or by mail, unless stated otherwise in the exceptions below:

Perishable items cannot be returned by mail or to a GSNaija store. The nature and safety of food products limit item return. However, non-perishable items can be returned within 7 days of receiving it.

Items must be returned in the original GsNaija’s packaging. We strongly recommend you keep your packaging for at least the first 7 days after purchase.

Please contact Customer Care with the following information:

• Order number for the item
• Date of arrival
• Condition of item at time of arrival
• Detailed explanation of the issue
• Whether you prefer a refund or replacement